HOW TO SUBMIT A REPAIR REQUEST

FOLLOW THE STEPS BELOW TO SUBMIT YOUR REPAIR REQUEST

As all maintenance requests must be in writing, we have developed the Tenants Portal to assist tenants in reporting maintenance jobs quickly and effectively.

 

  1. Log into your Tenant portal garrythomas.com.au/tenants-login/
  2. Click on the NEW MAINTENANCE tab at the top of your newsfeed
  3. Fill out the summary (example: “Kitchen flickmixer tap is leaking underneath into cabinet”)
  4. Please write a detailed description of how the issue was noticed or occurred, what steps taken to minimise damage or disruption and if any further damage or injury was incurred
  5. Take photos if possible and click on the UPLOAD button to attach them to your request.  The Tenant Portal works perfectly on a smartphone and we have found tenants find it easier to use their phone to report maintenance
  6. Click SAVE and thats it.  We will be notified through our software instantly and notify the owner seeking permission to repair and will provide an update within 24 hours (emergency repairs will be acted on immediately)